Archive for June 2009

7 Tips For More Productive Networking

Tuesday, June 30th, 2009

Recently, I've been talking to several business owners and independent professionals who are frustrated with the results they get from attending networking events. Networking came become a huge drain on our time – particularly if we are not consistently generating business from these events.

Networking is one of those important business skills that they don't teach us in school. Here are a few tips both I and my customers have used to achieve better results when attending networking events.

Go in with a plan – What is your goal for this particular event? Have you identified specific people you would like to meet?

Have something to give – the golden rule in networking is "give to get". I find that following this rule makes me a better listener, which in turn makes me a better salesperson. One of my favorite ways to give at my regular networking events is to act as a connector. Because I attend these events regularly, I have a good idea of what everyone does, which helps me introduce people who can help each other in their business.

Form a tag team – Some people are uncomfortable talking about themselves, but love to make referrals to others. If you fall into this category, trying going to your next networking event with a "tag team" partner. Spend a little time learning about the types folks each of you would like to meet and then spend your time at the event looking for great contacts for your partner.

Qualify – We all have a limited amount of time, so it is important to qualify the people you meet before you let them into your prospecting system. I don't mean qualifying as we normally think of in selling. Rather, you should be prepared to have a structured conversation that allows you determine if this person is available to "date" before you automatically add them to your prospect list.

Don't sell at the event – Similar to a cold call, the goal is not to make the sale, but to get an appointment. You may not be able to set the exact date and time of the appointment but you should create a clear expectation of how and when you will follow up to set the appointment.

Follow Up – It doesn't do any good to go to a networking event, collect a bunch of business cards, and then leave them on a pile on your desk. Create a system to make sure you consistently follow up with everyone you have qualified to be in your prospecting system.

Cultivate – If people aren't thinking of you before they have a need for your services, do you think they will think of (or remember) you when they do have a need? You need to have a system in place to first achieve "Top of Mind" status when you meet a new contact. You also need to make sure that once you achieve "Top of Mind" status, that you stay there.

Back in March, I participated in The Business of Promotional Products Distribution Telesummit. I was one of six panelists that led discussions related to marketing and sales for the promotional products industry.

Each of the six sessions were recorded and are now available from PPDGYM. You can purchase an individual session, or all of them as a group. PPDGYM.com gives you the option to instantly download your files or you can order the recordings on CD.

For more information about the The Business of Promotional Products Distribution Telesummit recordings, visit the PPDGYM web site.

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9 plus 1 Benefits of Blogging

Monday, June 29th, 2009

John Jantsch of Duct Tape marketing recently posted his list of 9 Hidden Benefits of Blogging. Here are two of my favorites from his list:

"Blogging keeps me focused on learning – The discipline
required to create even somewhat interesting content in the manner I’ve
chosen requires that I study lots of what’s hot, what’s new, what’s
being said and what’s not being said in order to find ways to apply it
to the world of small business."

and

"Blogging makes me a better salesperson – I write like
I speak and often I write to sell an idea or even a very specific
tactic. It’s amazing, but I find that clearly stating idea pitches in
writing has improved my ability to quickly articulate them in selling
or interview setting. It’s like you build up this reserve bank of
preprogrammed discussion points."

One benefit that I would add to John's list is blogging helps me meet and start conversations with people I would probably never meet otherwise.

Read the rest of John's list of blogging benefits and let me know which one is your favorite.

Why Referrals Work and the Other Stuff Doesn’t

Thursday, June 25th, 2009

Referrals and face-to-face meetings are the preferred tactics for marketing professional services. Most professionals will tell me that the "other marketing stuff" doesn't work, but if they can get in front of the right person, the usually close the deal.

Have you ever thought about why that is? Here are some of the reasons meeting face to face, whether by referral or not, tends to be the most effective way for us to gain a new client:

  • We are specific about who we help
  • We are specific about the types of problems we solve
  • We talk in plain English – not in corporate marketing mumbo-jumbo
  • We tell our story – People remember and connect with people through stories
  • If we are successful generating business from our local chamber or other networking groups, it is because we are consistent. We show up regularly and participate often.
  • We listen to the client’s issues, show them that we understand, and explain how we help them solve their problems.

Why the other stuff doesn’t work

Many of the frustrations professionals have with traditional marketing stems from doing the opposite of what works for referrals.  

  • We are too general – we try to create marketing materials that appeal to everyone and end up being special to no one
  • We create materials that are filled with jargon, buzzwords, nonsense, and fluff
  • Rather than telling our story, we talk about “fair pricing”, “good customer service”, and “quality work” – just like everyone else
  • We are not consistent. We do one mailing and stop. We don’t follow up. We fail to continue to market to our existing clients

For some reason, when we start to create “formal marketing materials” we stop talking to people and start talking at them.

Create more effective marketing materials by focusing on your potential client rather than lecturing them on how great you are.

LinkedIn Adds Subgroups

Wednesday, June 24th, 2009

There are now over 300,000 groups on LinkedIn where professionals are discussing, sharing news and collaborating with each other. To make group more useful and productive, the folks from LinkedIn added the ability to create subgroups.

LinkedIn describes subgroups by comparing them to break-out session at a conference. Subgroups allow you to have more focused areas than in the main group. Subgroups also allow you to send more focused announcements to your group audience(s).

You can great subgroups and invite people to join them from the group's "Manage" tab. Once you've created the subgroup, here are four easy ways to get it going quickly:

  1. Set the aims for the subgroup by posting a featured discussion in the subgroup
  2. Kindle the conversation by posting a news article with a brief comment every day for the first month of the group
  3. Provide an ongoing focus for members' attention by adding 10 RSS feeds related to the focus of the subgroup
  4. Drive attention to the subgroup through your comments in the main group and in other groups where you participate
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One + One + One = $329 of Savings For You

Monday, June 22nd, 2009

This is one of those deals that almost seems too good to be true, so I had to triple check to make sure it was right before I passed it on.

Through the synergies of a couple of different partners, small business owners can get a great deal on some great software tools to them grow their business.

image The first deal comes from Palo Alto Software, who are bundling their Marketing Plan Pro software with ACT! 2009. The price of this bundle is $259.95 – a $150 savings over the price of purchasing them separately. You can learn more about the Marketing Plan Pro & ACT! 2009 bundle here.

But the deal gets sweeter because Swiftpage is offering a free one year subscription to their service ($179 value) to owners of ACT! 2009.

What that means is for $259.95 you get three great software tools to help you create and implement your marketing system AND you save $329.

I use and support all three of these products, so feel free to contact me if you have any questions or need help determining if these products make sense for your business.

Becoming A Duct Tape Marketing Coach

Saturday, June 20th, 2009

AuthorizedCoach_80Percent

Regular readers here know that I am a member of the Duct Tape Marketing Coaches network. My job as a coach is to help business owners install their own Duct Tape Marketing System – applying the principles, strategies, and tactics outlined in DTM to each businesses individual needs.

From time to time, people ask me what is included when someone joins the coaches network. Here is a list of some of the benefits coaches receive:

  • License to use the Duct Tape Marketing Name and Brand
  • License to sell and promote Duct Tape Marketing ebooks and audios
  • License to offer Duct Tape Marketing teleseminars
  • License to use the Duct Tape Marketing system to work with clients
  • Complete set of tools to deliver 1-on-1, group, workshop and virtual coaching
  • Complete lead generation training, support and leads
  • 1-on-1 Mentoring from a Successful Duct Tape Marketing Coach
  • Participation in the Duct Tape Marketing Coach Network
  • Internet marketing training, implementation and support
  • Access to new products, services and marketing opportunities
  • Full access to Duct Tape University – interactive video and audio training

If you are interested in becoming an Authorized Duct Tape Marketing Coach, visit the Duct Tape Marketing Coach website and sign up for the next Coaching Discovery TeleSession.

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ACT! + Swiftpage = Great Small Business CRM

Friday, June 19th, 2009

As part of the Authorized Duct Tape Marketing Coach network, I recently became more involved with a couple of tools that, when used together, provide a very robust and very affordable CRM system for small businesses and independendent professionals.

Swiftpage, the number one integrated email marketing solution for ACT! by Sage, introduces a marketing automation platform to its already robust service – giving you the tools to automatically reach out to your ACT! Contacts, Groups, Look Ups and Companies.

Regular readers here know I have a passion for technology and automating systems. I've written about small business CRM here in the past. I was critical of ACT a couple of years ago when the version at that time did not work with Office 2009. It also had some serious performance issues at that time. I'm happy to say I've been using ACT version 11 for a while now, and all of those issues appear to have been fixed.

I also used to write about Outlook with Business Contact Manager, but I eventually stopped using that product because of the lack of Activity Series and some other automation shortcomings.

So far, I am very pleased with the ACT \ Swiftpage combination. Swiftpage provides very robust campaign management and allows you to work with your ACT contact database, so you can avoid the issue of having customer data in different systems (a pet peeve of mine).

Here are a few things that Swiftpage can help you do:

On Demand Marketing - World -Class Email Marketing – Integrated into your ACT! environment gives you the ability to Create, Send and Track Email Marketing blasts.

Survey Tool – Gather valuable data from prospective or current customers and automatically build new or update your existing ACT! contacts.

Sales Force Automation -

  1. Swiftpage Call List – A ranked list of your most interested contacts based on the way the interacted with your email marketing blast.
  2. Send As – Allow one user to send on behalf of your entire sales team
  3. Snapshot tab – Gather valuable contact profile information from the web with a single click and more.

Marketing Automation - Swiftpage Drip Marketing – Swiftpage Drip Marketing blends simple functionality, like the ability to automatically send a sequence of marketing messages to a contact that fills out a form on your website, with intelligent technology that will send different messages to contacts based on their previous actions. For example, send a postcard to those that did not open the previous email – automatically!

I'll be posting more about this great combo and how to use it to grow your business. In the meantime, I'd love to hear about your experience using these tools.

Marketing Your Dental Practice – What Makes You Special?

Thursday, June 18th, 2009

A dentist, is a dentist, is a dentist, right?

Of course not. I don't believe that, but you'd be hard pressed to argue if all you had to go by was their marketing.

One of the problems we all face when it comes to attracting customers (or patients) is that, without effective marketing,  we all look the same. One accountant looks like another, one lawyer like another, one marketing guy looks like the next.

When we don't do a good job telling our story, then the only way a patient can make a decision is price, convenience, and\or referral.

Most dentists will tell you that the majority of their new patients come to them via word of mouth (no pun intended). When was the last time your dentist asked you for a referral, told you who their ideal patient was, or otherwise made it easy for you to refer new people to the practice.

Perusing the yellow pages and web sites of dentists in my area, I find very little information to help me make my decision about which dentist is right for me. Here is my favorite ad (there are several like this), I've removed the identifying info to protect the innocent(?).

Mr Dentist

Friendly, helpful staff

Major Credit Cards accepted

Nitrous Oxide

(913) 555 – 5555

 

Advertising is often called "your salesman in print". How would you feel after receiving a pitch like that?

To be fair, I did see some examples of practices that did a good job of communicating their Core Difference. Here are two:

  • "Same Day Dentures and Denture Repair" – got it, I know why I would call them or who I would refer to them.
  • "Toothache Centre … emergency care" – makes me think I won't have to wait days or weeks to get in, a perception I have about "regular" dentists. 

But, for the most part, the marketing I saw told me, "Yep, we're a dentist office, we are very friendly, and we have several ways to take your money. Give us a call".

So, Kansas City area dentists, what do your patients friends hear when they ask, "what makes your dentist different?"

[By the way, I know it sounds like I'm picking on dentists in this post, but I find that most professionals suffer from the same issues]

A recent survey conducted by the KC Small Business magazine shows that while half of the companies surveyed don't use social media, 34% do have a presence on Twitter, Facebook, and\or LinkedIn. It's difficult (if not impossible) to determine from the survey results what having a "presence" means. From personal experience, I would say that 70% or more of buisness owners that I meet have a LinkedIn account but readily admit they are not active on LinkedIn.

So, how active are you when it comes to social media? Do you have accounts set up? Do you keep up with conversations using these tools? Have you used social media to introduce people (or have been introduced)? Is social media is a useful tool in your business or is it still just interesting fad? Leave a comment and share your experience.