Over on the TomPeters! blog, Rajesh Setty gives us a 9 question self-assessment to help determine your level of caring. I think these are create questions to be asking, particularly as we start reflecting on our business and start planning for the new year. Here are a few of my favorite questions from Rajesh's post:
1. Are you REALLY listening when they are talking OR are you thinking about what you will say next?
Active listening, really being present in the conversation, has always been a favorite topic of mine. Whether on a sales call, accepting criticism, or negotiating a contract, you will be how suprised how much better things go when you stop thinking of your next response and truly listen to the other person.
3. Do you usually call them when you want something from them or when you think you can offer something of value to them?
We have all heard the saying that you must give before you get. In today's busy world, it can be difficult to look for ways to help others first. For me, it's a habit I need to work on and remind myself about, otherwise I forget and lose the habit. Use your database, your calendar, or whatever your favorite tools are to stay in touch by providing value to your contacts.
7. If time is money, they are making an investment by spending their time (money) with you. How are you ensuring that they are getting the right return-on-investment for this interaction.
I like this tip because we are taught to pay attention to this from our point of view, but we (I) don't don't always think about this from the other person's point of view. I'm adding this to my pre-meeting routine.
Read the rest of Rajesh's self assessment here. How do you check that you are caring enough?
